Symantec Secure One Support

Symantec Support Partner Options

Symantec offers support services through a network of worldwide facilities and has established a network of certified Symantec Secure One Services partner.

Network security and performance can be impacted at any moment, and it is important to have access to qualified resources when events occur. Braxton-Grant’s Secure One capabilities include 24×7 support via phone or web, as well as more advanced options should the need arise.

The Braxton-Grant Secure One

As a Secure One Services Partner since the inception of the program, Braxton-Grant has developed over seven years of experience in handling Symantec’s support requests including issues ranging from simple configuration errors to complex performance analysis of load-balanced devices at multiple Internet gateways for thousands of users.

Braxton-Grant Secure One engineers are available on demand to quickly triage and resolve support requests. All our engineers are certified in all Symantec Security Platform solutions, as well as several Industry Certifications that map to the Department of Defense 8570 Baseline Certifications including Network+, Security+, and Certified Ethical Hacker. In addition, the Braxton-Grant Secure One engineering support team includes Symantec Certified Instructors and Symantec Certified Professional Services Consultants.

You also benefit from our cleared engineers understanding the sensitivities involved in handling appliance-specific and customer data through our endeavors to, where possible, reduce or eliminate the insecure treatment of confidential information.

Technical Support

With Braxton-Grant Secure One Services, your access to our technical support team leverages deep product knowledge, and our certified Secure One engineers are standing by to help you keep your network operational.

We realize that every network is different, and Braxton-Grant Secure One engineers take the time to understand each customer environment to ensure that solutions provided meet the requirements to resolve the issue in accordance with a balance of the need and best practices.