Help Desk Specialist
Security Clearance: United States Government TS/SCI with Polygraph required
Description: Provides 24x7 Help Desk support as defined by first response/Tier 1 support. Provide phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment.
Shift work is required.
Education: Bachelor’s degree in a Technical, Math or Business discipline is required. Two (2) years of Help Desk experience with an Associate’s degree or three (3) years of relevant experience may be substituted for a Bachelor’s degree.
Required Experience: Minimum of one (1) year of relevant experience with Bachelor’s degree, two (2) of experience with Associate’s degree, or four (4) years without degree. Additional years of experience may qualify candidates for higher level technical positions.
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