How to Choose the Best Managed Services Provider
If you are in need of a managed security services provider, you are going to notice one thing right away – there is no lack of choices in the market today! Countless companies are ready and willing to accept your business, so you are going to have to sort through the many options before you come to a decision. Fortunately, Braxton-Grant Technologies offers everything you could want out of a reliable services firm here in Maryland, Virginia and Washington, DC. Check out the following questions one at a time, and you will see how good we really are.
Do They Cover You Around the Clock?
This should be one of the first questions you seek to have answered. In this day and age, there is no reason to go with an MSP who does not offer coverage at all times of the day and night. System monitoring is a key function of a good MSP, and the firm you choose should offer that coverage 24-hours-a-day, every day of the year. You can’t afford to have your network go down for any extended period of time, so use an MSP which is going to help you avoid that outcome.
What Kind of Support Do They Offer?
It is easy to find a managed services provider which will provide remote security support. In fact, all MSPs should provide that service. However, it is a bit harder to find those which will provide your company with onsite support. This is important, however, as you may run into some problems which simply can’t be solved remotely. If you want to be sure that all of your IT issues are handled promptly, pick a company which is capable of both remote and in-person support.
How is Their Track Record?
You should have little trouble finding information online about any company you are considering. Do they have good reviews? If so, you will know you are off to a good start – but that shouldn’t be the end of the road. Check on the company through channels like the Better Business Bureau to make sure there aren’t any signs of trouble which should send you in another direction.
Do They Know Your Industry?
While this point is not an absolute must-have, it is nice to work with a managed services provider who knows your industry intimately. If you work in a specialized field with its own terminology, it will be helpful to find an MSP that has worked in that same space before. It won’t always be possible to hit on this point, but it’s great to have a company which fits the bill.
What Questions Do They Ask?
This last one is important. When talking with a possible choice for your managed services provider, make sure that they are asking just as many questions of you as you are of them. Be wary of any company who seems like they are in a hurry to just close the deal regardless of the terms or your needs.
It can take a bit of work to sort through your options for a managed services provider, but fortunately when it comes to choices here in the DC metro area – we can’t be beat! If you choose BG Tech as your partner, rest assured that you can look forward to a successful relationship for many years to come.
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